Your privacy questions answered
Your account becomes inactive immediately, but your transaction and identity records stay on file for five years to meet local financial requirements. Sensitive banking details are anonymized after closure. If you want data deleted sooner, contact our support team and we'll discuss your options based on local law.
Cookies remember your login session, store your preferred language, and track your play patterns so we can show you relevant game suggestions. Essential cookies keep your account secure; optional cookies improve your experience. You can clear them anytime in your browser settings without losing account access.
We store your payment method name and last four digits for your withdrawal history, but never the full card or account number. Your bank handles all sensitive payment data directly. When you withdraw via DANA, OVO, GoPay or QRIS, our system passes your request securely to the payment partner.
Yes. Log into your account, go to Settings, and you'll see your stored name, email, phone and account details. For a complete data export including game history and deposits, email our privacy team and we'll send you a full report within 10 business days.
Only you with your password, and our support team when you contact them or request help. We never share your login details. Our staff can view your account only after you verify your identity via email or phone to prevent unauthorized access.
Contact our live chat or email support immediately with the date and game or withdrawal you didn't authorize. We freeze your account, investigate the activity, and review our security logs. If fraud is confirmed, we restore your balance and help you reset your password.
No. We never sell your personal data to marketers, data brokers, or third-party sites. Your information is used only to run your account, process payments through DANA, OVO, GoPay and QRIS, and comply with local financial regulations. We keep it strictly confidential.
